Voice bots
Voice bots - a virtual operator that automates up to 30% of the tasks of CC employees
The service is intended for:
- Providing advice
- Lead generation through targeted calls
- Help finding information
- Update information
- Collecting information in the form of surveys
In addition to direct communication, the voice bot can record the information received during the conversation and give it to CRM-system for processing.
Voice menus
Voice bots are used to build voice menus.
Voice Menu (IVR) is an intelligent system that uses pre-recorded voice messages and performs the call routing function that the client uses using tone dialing.
The voice menu solves the following tasks of companies:
- Reception and distribution of calls
- Contact Center Peak Reduction
- Service Quality Assessment
- Classification of appeals
What is the benefit?
- Voice bots work according to a given algorithm - they do not need to be trained and controlled, the adaptation period of the technology takes several hours
- Bots do not need rest and work breaks - they are available 24 hours a day, 7 days a week
- The introduction of voice bots is many times cheaper than hiring and training employees, there is no chance to make a mistake in the dialogs
- One voice bot replaces up to 100 operators and makes up to 1 million calls per day, the voices of bots are identical to human speech
- Voice bots are superior to a living person in speed and quality of work with databases, CRM-systems and telephony
