Our values

  • Learn new everyday
    Every new day we have is an occasion to be proud of what has been done and the opportunity to learn something new. We are always hungry for new achievements.
  • We care about employees
    We care about our colleagues. Each person is an active and key player in the work process. Our goal is to make employees comfortable.
  • Expanding horizons
    We do not stand still and are actively working with clients across the country and are preparing to open representative offices in two countries.
  • We maintain a reputation
    We are fans of our work, and we make every effort to create each product. Customers value our solution for high standards of quality and competence.

Our advantages

Fonemica, one of the leaders in a new and promising market for speech analytics, develops and implements its own platform for speech analytics with its own transcription engine. Produces devices such as a Fonemica voice recorder badge. We work with medium and large businesses, as well as a state customer. Work experience of job seekers in IT companies is required. Experience in companies with a similar profile will be a great advantage.

Open vacancies

Responsibilities:

  • Customer support
  • Preparation of commercial offers
  • Conducting demonstrations of the platform in the office and on the territory of the Customer
  • Preparation of cover letters
  • Word Sets
  • Help users to configure / adapt the system (1 line)
  • Training to work in the customer’s employee system
  • Interaction with the technical department of the company on questions and requests of customers
  • Presentation Preparation
  • CRM Management
  • Interaction with current customers in order to obtain feedback, identify needs, offer new products and services
  • Business correspondence
  • Workflow - the coordination of essential conditions and the maintenance of contracts, interaction with customers on issues of accounts, acts and other regulatory documents

Requirements for the applicant:

  • Practical skills for maintaining and strengthening customer relationships
  • Structured Business Correspondence Experience
  • Competent written and spoken language
  • Advanced PC and Microsoft software User
  • Technical or economic education
  • Work experience from 1 year on profile
  • Correctness in the workflow, compliance with regulations
  • Knowledge of English, not lower than Intermediate

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Bonus system and KPI
  • Employment in accordance with the Labor Code of the Russian Federation
  • Opportunity for career growth
  • A reasonable trial period for the period of adaptation of the applicant
  • Long-term option program foreseen

Responsibilities:

  • Office life support
  • Preparation / signing of documents and certificates
  • Interaction with accounting
  • Reception of guests and visitors
  • Receiving and sending correspondence
  • Primary personnel records
  • Organization of logistics
  • Bill payment control
  • Interaction with the landlord
  • Interaction with the team and local affairs departments
  • Other management tasks

Requirements for the applicant:

  • Competent written and spoken language
  • English as an advantage
  • Advanced PC and Microsoft software user (Word, Excel, Power Point, Outlook)
  • Higher education, economic as an advantage
  • Work experience from 1 year, profile as an advantage
  • Correctness in the workflow, compliance with established regulations

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Employment in accordance with the Labor Code of the Russian Federation
  • A reasonable trial period for the period of adaptation of the applicant

Responsibilities:

  • Active product sales, including cold calls
  • Maintaining CRM, updating the customer base
  • Interaction with the established customer base in order to control quality, identify needs and offer other products / technical solutions
  • Training of the Customer’s employees in the principles of work in the system
  • Assisting customers in setting up / adapting the system
  • Conducting demonstrations of the platform in the office and on the territory of the Customer
  • Participation in events, exhibitions, etc.
  • Customer support, interaction with account managers
  • Preparation of commercial offers
  • Preparation of cover letters
  • Preparation of word sets
  • Interaction with the development team on issues and customer requests, in order to develop new technical solutions
  • Preparation of presentations, references, descriptions
  • Business correspondence
  • Interaction with the Legal Department on the preparation of contracts
  • Interaction with clients on issues of payment for products and services, exchange of accounting documents and correspondence

Requirements for the applicant:

  • Competent written and spoken language
  • English as an advantage
  • Advanced PC and Microsoft software user (Word, Excel, Power Point, Outlook)
  • Higher education, technical / economic as an advantage
  • Work experience from 2 years on profile
  • Experience in b2b sales in the IT sphere is desirable - telecom, software
  • Compliance with established regulations

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Bonus system and KPI
  • Employment in accordance with the Labor Code of the Russian Federation
  • Opportunity for career growth
  • A reasonable trial period for the period of adaptation of the applicant
  • Long-term option program foreseen

Responsibilities:

  • Qualitative development of products, including the flagship one - a platform for speech recognition and speech analytics
  • Analysis of competitive solutions, identification and development of competitive advantages
  • Analysis of the customer base, conducting interviews with users
  • Trend analysis in the IT field and specifically in the field of speech analytics
  • Formalization of the product development strategy and their market promotion
  • Formation of a marketing strategy
  • Identification and development of sales channels in Russia and abroad
  • Calculation of unit economics and cost analysis for product development
  • Close interaction with the development team - discussion and statement of tasks for product development, monitoring of work
  • Interaction with the sales department - positioning training, reporting market trends, targeting specific segments
  • Work with UX / UI of both the product itself and the company's website
  • Monitoring customer satisfaction with the product and company
  • Preparation of presentations, references, descriptions
  • Business correspondence

Requirements for the applicant:

  • Competent written and spoken language
  • Fluent english
  • Experienced user of PC and Microsoft package, CMS-systems
  • Higher Education - Technical / Economic
  • Work experience from 2 years on profile
  • The presence of successful cases - bringing the product to the market, product development, etc.
  • Knowing the basics of development will be a big advantage
  • Initiative approach to work, desire to develop

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Bonus system and KPI
  • Employment in accordance with the Labor Code of the Russian Federation
  • Opportunity for career growth
  • A reasonable trial period for the period of adaptation of the applicant

It requires a training manager, a business trainer who will understand the speech analytics platform and will teach the company's customers how to attract other trainers in the country to the platform.

Responsibilities:

  • Compilation of methodology in various areas of training in the company
  • Areas of training for internal employees:
    • Sales
    • Negotiation
    • Producing a presentation
    • Cold calls
    • Scripting
    • Preparation of word sets
    • Platform recognition quality analytics
    • Analytics of the performance of client employees and reporting
    • The ability, based on analytics, to change the client’s approach to work, taking into account the capabilities of the product
  • Conducting trainings for clients:
    • Use of the platform
    • Improving the quality of service
    • Sales
    • Control
  • Drafting technical specifications for finalizing the platform’s functionality (the flagship product is a speech analytics platform) for the convenience of coaches, consulting agencies, partners, etc.
  • Conducting trainings in the face-to-face format and in the format of webinars
  • Creation of training programs
  • Monitoring and analysis of training
  • Create distance learning courses
  • Involvement of coaches and partners in the agency / affiliate program
  • Participation in events, exhibitions, conferences
  • Preparation of presentations, references, other materials

Requirements for the applicant:

  • Skills for developing trainings and webinars from scratch
  • Public speaking skills
  • Ability to work with group dynamics in training
  • Learning outcomes analysis skills
  • Organizational skills
  • Competent written and spoken language, culture of business correspondence
  • English as an advantage
  • Advanced PC and Microsoft software User
  • Higher Education in Psychology
  • Similar work experience from 2 years
  • Experience with IT products is desirable
  • Availability of successful cases - development and implementation of trainings with tangible results
  • Initiative approach to work, desire to develop

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Bonus system and KPI
  • Employment in accordance with the Labor Code of the Russian Federation
  • Opportunity for career growth
  • A reasonable trial period for the period of adaptation of the applicant

Responsibilities:

  • Compilation of transcription kits
  • N-gram creation
  • Clustering
  • Highlighting topics
  • Selecting Entities
  • Analysis of voice / text recordings of the client
  • Recognition / Transcription Quality Control
  • Контроль качества речевой аналитики
  • Quality control of speech analytics
  • Compilation and correction of scripts

Requirements for the applicant:

  • Organizational skills
  • Competent written and spoken language
  • Fluent english
  • Chinese as an advantage
  • Advanced PC and Microsoft software user
  • HSE / MISI / MIPT / MSU - applied linguistics and the like, or regional universities (Tomsk, Novosibirsk, etc.)
  • Similar work experience from 2 years
  • Initiative approach to work, desire to develop

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Bonus system and KPI
  • Employment in accordance with the Labor Code of the Russian Federation
  • Opportunity for career growth
  • A reasonable trial period for the period of adaptation of the applicant

Responsibilities:

  • Modeling business processes in a company:
  • Work of internal employees
  • Customer interactions
  • Interactions with partners / agents
  • Work with government
  • Work with government customers
  • Work with contractors (vendors))
  • Work with international contacts
  • Attending events
  • Workflow organization
  • Development of regulatory documents describing key areas of company activity
  • Development of standard forms of regulatory documentation

Requirements for the applicant:

  • Competent written and spoken language
  • Ability to defend one’s position
  • The ability to present the results of their activitie
  • Proficient in teaching methods and tools
  • Advanced PC and Microsoft software user
  • Higher education
  • Similar work experience from 1 year
  • Initiative approach to work, desire to develop

Conditions:

  • Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
  • Pleasant and helpful staff
  • Decent and timely pay
  • Bonus system and KPI
  • Employment in accordance with the Labor Code of the Russian Federation
  • Opportunity for career growth
  • A reasonable trial period for the period of adaptation of the applicant
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