Speech analytics
Speech analytics is a speech recognition technology that can analyze the characteristics of a person’s voice: the meaning of words, emotionality, compliance with given scripts.
Application
The Fonemica speech analytics service translates speech into text and analyzes up to 100% of audio recordings. Speech recognition is available in 35 languages. An hour after connecting, it is possible to analyze audio files according to the specified parameters.
Fonemica Voice Analytics Service:
- Automatically determines and analyzes words and phrases
- Creates and fixes dialogue topics
- Calculates speech parameters: pauses, interruptions, repetitions
- Makes a lexical-semantic analysis of dialogues: emotional color, similarity of the meaning of words, meaning in context
What is the benefit?
- An objective assessment of market trends
- Accurate customer needs
- Automated feedback collection and analysis
- Sales performance growth
- Impact on customer loyalty
- Call center performance growth
- Accurate determination of employee growth points based on the resulting dialogue analytics
- Useful use of marketing budgets